About Us
 

Shopper Award


1. Who We Are and What We Do


2. Where We Are

3. Our Returns Address

4. Office Address & Legal Information



Who We Are and What We Do

We are a London based family-owned independent food company. We originally opened in a small high street shop in north London but then grew into an online business supplying customers throughout the UK and Europe. After outgrowing our high street shop we moved to a warehouse in north London, then in 2014 we expanded to east London before finally moving our warehouse operations to a much larger distribution centre in Norfolk in 2016.

We first opened our business back in 2005 because we were frustrated by the lack of variety in supermarkets and local food shops and found that when we wanted to try out new recipes at home we struggled to find the ingredients we needed, often travelling miles to track down a key item. Not ideal when you work full-time and have small children!

This original aim of our business remains the same today, 11 years later: to be a one-stop shop for hard-to-find ingredients and speciality food at sensible prices. With an ever expanding range which is now the largest range of food ingredients available online in the UK we hope you feel that we are achieiving this aim, but if you have any ideas please do
let us know!

The vast majority of our customers are people like you who enjoy cooking at home for family and friends but struggle to find the ingredients they need in local shops and supermarkets. We are also proud to supply many caterers, restaurants (including some of the finest Michelin starred restaurants in the UK), cookery schools and TV production companies. Testament, we feel, to the quality of our products and customer service!

Where We Are

We are based in central London but our warehouse and distribution operations are in Norfolk. We also don't have a high street shop. All of our products can be viewed and bought here on our website, but it isn't possible to visit us in person to browse products and/or buy or collect any items.

Our Returns Address

If you need to return an item or order to us please contact us for a Returns Merchandise Authorisation (RMA) number and the return address.

We are not able to accept returned goods at our London office, this address is for general business correspondence only.

 

Office Address & Legal Information 


Business Correspondence:

Melbury & Appleton (Thomas Peck Ltd)
Unit 504, 101 Clerkenwell Road,
London EC1R 5BX 

Melbury & Appleton is a trading name of Thomas Peck Ltd., Registered in England & Wales No. 07586897
Registered Office: Unit 504, 101 Clerkenwell Road, London EC1R 5BX    
VAT: GB 111-8932-29

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