Payment & Delivery Information for Melbury & Appleton, online Delicatessen in London

1. How Will My Order Be Delivered?

2. How Quickly Will I Receive My Order?

3.What Happens If I Am Not In When My Order is Delivered?

4. Delivery Options & Charges

5. Delivery of Perishable, Temperature Sensitive Goods

How Will My Order Be Delivered?

All orders are delivered by fully tracked courier service with delivery Monday to Friday only.

A signature will be required on delivery, so please be sure to provide us with a shipping address where someone will be available to accept and sign for your parcel. For your security we aren't able to accept requests for parcels to be left in a safe place without being signed for.

Please see the Delivery Table below for courier details and charges.

For UK deliveries, you have the option at checkout to specify a shipping address which is different to your card's billing address. We are happy to deliver to work places, neighbours or friends if this information is provided at checkout.

Unless morning delivery has been purchased and is available for your delivery address, all deliveries to business addresses will be within normal business hours and to residential addresses at any time from 7am until 7pm (sometimes later). Time slots can't be specified.

How Quickly Will I Receive My Order?

Most UK orders (around 97%) are dispatched within one working day, subject to stock availability, but this is not guaranteed.

Orders to remote areas of the UK are typically dispatched within 2 working days and orders for the rest of Europe are usually dispatched within 2-3 working days.

If you order a large number of a single item there is likely to be a delay in processing your order until we receive more stock in order to avoid disappointing other customers.

Please see the Delivery Table below for parcel transit times but please note these timescales are guidelines and are not guaranteed. If you need your order by a particular date please allow plenty of time for your order to be processed and then delivered to you.

If you need your order urgently, we would recommend that you place the order online then reply to the order confirmation email that you receive from us as soon as possible to request faster order processing. We will do our best to get it to you quickly, but there may be a supplementary handling charge and please remember we do not dispatch parcels on Saturdays, Sundays or Bank Holidays and we don't dispatch perishable foods on Fridays.

What Happens If I Am Not In When My Order is Delivered?

Don't forget that for deliveries in the UK your can specify an alternative shipping address at checkout e.g. work place, neighbour or friend where you can be confident someone will be available to sign for your parcel.

When your order is dispatched you will receive an email from the courier providing access to their live online tracking system. You will then be able to see when your parcel is out for delivery to you.

Parcels delivered by UPS (most UK postcodes and Northern Ireland) are typically delivered the day after they are dispatched. If you live in a very rural area delivery might take two working days - if you check UPS's tracking system you will be able to see if this applies to you.

If no-one is available to accept and sign for your parcel the courier will leave a card and then return on two further working days to redeliver.

If no-one is available on any of these occasions the courier will then hold the parcel at their local depot and you will be able to arrange to collect it from there.

After the first delivery attempt you can also contact the courier to arrange for re-delivery on a convenient day or to arrange then for it to be held at their depot for you to collect.

Delivery Options & Delivery Charges

Please note that an additional delivery charge may be payable for very heavy (over 30kg in the UK, over 25kg elsewhere) or for very bulky orders. We will contact you if this applies to your order and you will have the opportunity to cancel or adjust your order.

* For some London-based customers within a few miles or our warehouse we may deliver using a local dispatch company

DELIVERY AREA	CHARGE up to 30kg unless stated otherwise	DELIVERY METHOD	TRANSIT TIME typical but not guaranteed
Click & Collect (London-based customers) please allow one working day for your order to be prepared. For more information, please click here	FREE	-	-
Standard UK, orders over £75 not available for UK remote areas, Northern Ireland and Channel Islands (see below)	FREE	UPS*	Delivery - Working Day After Dispatch
Standard UK, orders below £75 not available for UK remote areas, Northern Ireland and Channel Islands (see below)	£5.99	UPS*	Delivery - Working Day After Dispatch
Standard UK, morning delivery not availaible in some very rural areas, or for UK remote areas, Northern Ireland and Channel Islands (see below)	£10.99	UPS	Delivery - Morning of Working Day After Dispatch
Northern Ireland (BT postcodes)	£10.99	UPS	Delivery - Morning of Working Day After Dispatch
UK Remote Area: Scottish Highlands & Offshore postcodes: AB37, AB38, AB44, AB45, AB53, AB54, AB55, AB56, HS1 - 9 IV7, IV9-12, IV14-28, IV30-32, IV36, IV40-56 KA27, KA28 KW PA20-38, PA41-49, PA60-78, PA80-PA88 PH17-26, PH30-44, PH49-50 TR21-25 ZE Some areas of Cumbria CA18-27, LA15-23 Scilly Isles Isle of Man postcodes: IM	£13.99	Parcel Force	Delivery within 2-3 Working Days of Dispatch
British Forces (BFPO)	£8.30 for each 2kg	Royal Mail /British Forces Post Office	Depends on Destination
UK Channel Islands (see Europe Zone 1) Postcodes: JY and GY	£13.99 up to 25kg	DHL	Delivery - 2 to 3 Working Days after Dispatch
Europe Zone 1 ^**: Belgium, France, Germany, Republic of Ireland, Luxembourg, Netherlands, UK Channel Islands	£13.99 up to 25kg	DHL	Delivery - 2 to 3 Working Days after Dispatch
Europe Zone 2 ^*: Andorra, Austria, Denmark, Finland, Gibraltar, Italy, Liechtenstein, Norway, Portugal, Spain, Sweden, Switzerland (excludes Madeira, Canary Islands and other off-shore islands)	£17.25 up to 25kg	DHL	Delivery - 3 to 5 Working Days after Dispatch
Europe Zone 3 ^:** Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Turkey	£27.99 up to 25kg	DHL	Delivery - 3 to 5 Working Days after Dispatch

Sorry, we are not able to deliver to countries not listed above.

** For all European Zones, if delivery is to a remote location the courier may charge an £18 remote area supplement. Please check DHL's website to see if this applies to your address.

If this DHL supplement does apply to you we will contact you after we have received your order to organise payment of this additional charge. If you prefer you will have the option to cancel your order.

Delivery of Perishable, Temperature Sensitive Goods

If your order contains items that need to be kept chilled such as cheese or deli counter goods, these items will be packed with specialist ice gel packs. These gel packs were first developed for by the Scottish salmon industry for safely air-freighting fish to the USA and Japan. These gel packs will keep your chilled items well under 5°C for as long as 48 hours and considerably longer during times when the weather is cold.

Unfortunately such items can only be shipped to addresses within our Standard UK and Northern Ireland delivery areas (see above for further details). It is not possible to send perishable or temperature sensitive food to other delivery areas as delivery can take several days and we are unable to ensure that these items will be kept within a safe temperature range for this length of time.