London Collection <font color="#cc0000">HIDDEN</font>

Please note we are not a high street shop and it is not possible to make purchases in person at our premises. For security reasons visitors without appointments will not be admitted into our warehouse.

1. Ideally please place your order at least one working day in advance - please allow more time during busy times of year such as Christmas. We may be able to process your order faster than this but it depends on how busy we are as all purchases are processed in the order in which they are received, and payment authorisation alone typically takes 2-3 hours.

2. All orders for collection must be placed and paid for online by card - for security reasons telephone orders and telephone payments are not possible if you are collecting, and we have no means of taking payment in person.

3. During checkout, for your "Delivery Option", please select the final option which is "Collect by appointment from our London warehouse". This will set the delivery charge to zero.

3. When your order is ready we will let you know by email - please allow at least one working day to receive this email. If any items are not immediately availaible from stock we will let you know.

4. Please reply to this email to let us know when you plan to collect your order - ideally to within a 1 hour window. To avoid disappointment and potentially a wasted journey, please do not just turn up without an appointment. We cannot guarantee there will be anyone here to help you or that we will be able to release your order if you arrive unexpectedly.

5. For security reasons it is essential that you bring your payment card with you when you collect your order to verify it against the card processing company's records and to check your signature. Photocopies of your card etc. cannot be accepted as we need proof that the card is yours and that it is in your possession. Without exception we cannot release an order without seeing the payment card used when placing your order.

6. Order Cancellation - once you have received the email from us saying that your order is ready for collection if you decide to cancel your order or decide not to collect it, we will refund you minus a £2 fee to cover our processing costs. Perishable items or special order items will not be refundable. If you do not make arrangements to collect your order within 28 days of placing it, your order will be automatically cancelled and you will be refunded, again minus a £2 charge to cover our processing costs, and again perishable or special order items will not be refundable.