1. How Will My Order Be Delivered?

2. How Quickly Will My Order Be Dispatched?

3.What Happens If I Am Not In When My Order is Delivered?

4. Delivery Options & Charges

5. Delivery of Perishable, Temperature Sensitive Goods

How Will My Order Be Delivered?

All orders are delivered by fully tracked courier service with delivery normally Monday to Friday only, but the courier will sometimes deliver to residential addresses on a Saturday but this isn't something we can dictate or guarantee.

A signature will be required on delivery, so please be sure to provide us with a shipping address where someone will be available to accept and sign for your parcel. For your security we aren't able to accept requests for parcels to be left in a safe place without being signed for.

Please also ensure that the your address is accessible with a working doorbell. Courier drivers are not normally prepared to telephone you in order to access your premises to deliver your parcel.

Please see the
Delivery Table below for courier details and charges.

For UK deliveries, you have the option at checkout to specify a shipping address which is different to your card's billing address. We are happy to deliver to work places, neighbours or friends if this information is provided at checkout.

Unless morning delivery has been selected at checkout and is available for your delivery address, all deliveries to business addresses will be within normal business hours (8:30am - 5:30pm) as long as it is obvious to the courier that it is a business address. To residential addresses delivery can be at any time from 7am until 7pm, sometimes later. Time slots can't be specified.

How Quickly Will My Order be Dispatched?

For UK orders, typically but not guaranteed:

  • Orders placed on Monday, dispatched Tuesday
  • Order placed before midday Tuesday - Friday dispatched same day. Often orders placed up until 2pm are dispatched the same day.
  • Orders placed on Friday after midday, and on Saturday or Sunday, dispatched Monday
  • We do not dispatch orders containing temperature sensitive goods on a Friday
If you order a large number of a single item there is likely to be a delay in processing your order until we receive more stock in order to avoid disappointing other customers.
 
If you need your order urgently, we recommend that you place the order online then reply to the order confirmation email that you receive from us as soon as possible to request faster order processing. We will do our best to get it to you quickly, but please remember we do not dispatch parcels on Saturdays, Sundays or Bank Holidays and we don't dispatch perishable foods on Fridays.

Orders to be delivered to addresses outside the UK are usually dispatched within 1-3 working days.

Please see the
Delivery Table below for parcel transit times but please note these timescales are guidelines and are not guaranteed. If you need your order by a particular date please allow plenty of time for your order to be processed and then delivered to you.


Parcels containing perishable foods are typically delivered the day after they are dispatched. If you live in a very rural area delivery might take two working days. If you check the courier's tracking system you will be able to see if this applies to you.
 

What Happens If I Am Not In When My Order is Delivered?

For deliveries in the UK your can specify an alternative shipping address at checkout e.g. work place, neighbour or friend where you can be confident someone will be available to sign for your parcel. If you select Express Delivery then you will also be able to contact the courier directly to arrange for the parcel to be delivered to a local shop.

When your order is dispatched you will receive an email from us providing access to the courier's live online tracking system. You will then be able to see when your parcel is out for delivery to you. If you choose Express Delivery then you will receive a one-hour delivery slot on the morning of delivery.


If no-one is available to accept and sign for your parcel the courier will usually try a neighbour and if they leave the parcel with a neighbour they will normally leave a card to let you know where the parcel has been delivered. Otherwise they will usually leave a card to say they have tried to deliver and will usually try to deliver again if the delivery address is residential. 

Please note that with all couriers, cards are often not left or go astray, which is why the online tracking for your parcel should always be checked if you do not receive your parcel within the expected timeframe.


If no-one is available on any of the occasions the courier tries to deliver they will then hold the parcel at their local depot for a few days and you will be able to arrange to collect it from there.

Delivery Options & Delivery Charges

Please note that an additional delivery charge will be payable for very heavy orders (over 30kg in the UK, over 25kg elsewhere) or for very bulky orders. 

Transit times are guidelines only and are not guaranteed as the courier companies don't provide guarantees

DELIVERY AREA

CHARGE

DELIVERY
METHOD

Typical
Transit Times

UNITED KINGDOM

Express UK Delivery
(minimum £10 purchase, ex-VAT)
not available for Northern Ireland,
Scottish Highlands, UK Off-Shore Islands 
including Channel Islands

£6.45
to 20kg
then
29p per kg


Free over
£75 
ex-VAT

Delivery with 
DPD

Tracked
1-hour delivery time slot advised
by SMS

1
Working
Day after
Dispatch

Standard UK Delivery
(minimum £10 purchase, ex-VAT)
not available for Northern Ireland, Scottish
Highlands, UK Off-Shore Islands including
Channel Islands
£4.99
to 30kg


Free over
£75 
ex-VAT

 
Delivery with 
Yodel

Tracked, delivery time slots not available
1-3
Working
Days after
Dispatch

Morning Delivery (DPD)
(minimum £10 purchase, ex-VAT)
UK mainland only, excluding Scottish Highland
and other remote and rural areas

£11.99
to 20kg 
then
35p per kg
Delivery with 
DPD

Tracked,
1-hour delivery time slot advised by SMS
Morning of
working 
day after Dispatch

Morning Delivery (Yodel)
(minimum £10 purchase, ex-VAT)
UK mainland only, excluding Scottish Highland
and other remote and rural areas

£11.99
to 30kg
Delivery with 
Yodel

Tracked, delivery
time slots
not available
Morning of
working 
​day after Dispatch
Northern Ireland
Delivery DPD

(minimum £10 purchase, ex-VAT)
Temperature sensitive goods ordered are
shipped at your risk

£12.99
to 10kg
then
46p per kg

Delivery with 
DPD

Tracked, 1-hour
delivery time slot
advised by SMS

2
Working
Days after
Dispatch

Northern Ireland
Delivery Yodel

(minimum £10 purchase, ex-VAT)
Temperature sensitive goods ordered are
shipped at your risk
£12.99
to 30kg
Delivery with 
Yodel

Tracked, delivery
time slots
not available
2-3
Working
Days after
Dispatch
Scottish Highlands
(minimum £10 purchase, ex-VAT)
Temperature sensitive goods ordered are
shipped at your risk
£6.99
 up to 20kg
then
30p per kg
Tracked
Delivery with 
DPD
2-3
Working
Days after
Dispatch
Scottish Islands
(minimum £15 purchase, ex-VAT)
Temperature sensitive goods ordered are
shipped at your risk
£11.99
to 30kg

Tracked 
Delivery with
Yodel

2-4
Working
Days after
Dispatch

Isle of Wight
(minimum £10 purchase, ex-VAT)
Temperature sensitive goods ordered are
shipped at your risk

£10.99
up to 10kg
then 
35p per kg

Delivery with 
DPD

Tracked, 1-hour
delivery time slot
advised by SMS

2
Working
Days after
Dispatch

Isle of Wight
(minimum £10 purchase, ex-VAT)
Temperature sensitive goods ordered are
shipped at your risk
£11.99
to 30kg
Delivery with 
Yodel

Tracked, delivery
time slots
not available
2-4
Working
Days after
Dispatch
Isle of Man
(minimum £15 purchase, ex-VAT)
Temperature sensitive goods ordered are
shipped at your risk
£14.99
up to 10kg
then 
55p per kg

Tracked Courier
Delivery with 
DPD

2
Working
Days after
Dispatch

Scilly Isles
(minimum £15 purchase, ex-VAT)
Temperature sensitive goods ordered are
shipped at your risk
£12.50
up to 10kg
then 
45p per kg

Tracked Courier
Delivery with 
DPD

2
Working
Days after
Dispatch

EUROPE

UK Channel Islands
Postcodes: JY and GY
(minimum £20 purchase, ex-VAT)

£14.99
up to 10kg
then 
55p per kg

Fully Tracked
Courier Delivery

2
Working
Days after
Dispatch

Republic of Ireland
(minimum £15 purchase, ex-VAT)
£11.45
 to 30kg

Delivery with 
DPD

1-hour Delivery slot notified by
SMS

2
Working
Days after
Dispatch

Europe Zone 1
Belgium, France, Germany, Luxembourg, Netherlands,
Monaco

(minimum £15 purchase, ex-VAT)

£12.75
 to 30kg

Fully Tracked Courier
Delivery

2-3 Working
Days after
Dispatch

Europe Zone 2 
Austria, Denmark
(minimum £15 purchase, ex-VAT)

£14.55 
to 30kg

Fully Tracked
Courier
Delivery

3-4 Working
Days after
Dispatch

Europe Zone 3
Czech Republic, Italy,
Slovakia, Spain*

*excludes Canary Islands & other 
off-shore islands

(minimum £20 purchase, ex-VAT)

£16.99 
to 30kg
Fully Tracked
Courier
Delivery

3-4 Working
Days after
​Dispatch

Europe Zone 4
Croatia, Estonia, Finland,
Hungary, Poland, Portugal*,
Slovenia, Sweden

*excludes Madeira
(minimum £20 purchase, ex-VAT)

£18.99 
to 30kg
Fully Tracked
Courier
Delivery

3-4 Working
Days after
​Dispatch

Europe Zone 5
Bulgaria, Latvia, Lithuania,
Romania, Greece

(minimum £20 purchase, ex-VAT)

£20.99 
to 30kg
Fully Tracked
Courier
Delivery

3-4 Working
Days after
​Dispatch

Europe Zone 6 **
Norway, Liechtenstein,
Switzerland

(minimum £20 purchase, ex-VAT)
£17.25 
to 25kg
Fully Tracked
Courier
Delivery

3-4 Working
Days after
​Dispatch


Sorry, but we can't deliver to
any countries that aren't listed above.

** For Norway and Switzerland if delivery is to a remote location the courier may charge an £18 remote area supplement. Please check DHL's website to see if this applies to your address. If this DHL supplement does apply to you we will contact you after we have received your order to organise payment of this additional charge. If you prefer you will have the option to cancel your order.

Delivery of Perishable, Temperature Sensitive Goods

Orders containing perishable products are not dispatched on Fridays as they would not be delivered until the following Monday.

If your order contains items that need to be kept chilled such as cheese or deli counter goods, they will be packed with specialist refrigerant gel packs. These gel packs were first developed for the Scottish salmon industry for safely air-freighting fish to the USA and Japan, and so will keep your chilled items well under 5°C for as long as 48 hours and considerably longer when the weather is cold. As result, if your parcel is delayed in transit your goods will be safe for at least a couple of days. However it is important that you open your parcel as soon as possible after delivery and refrigerate the contents and if you are sending the parcel to someone else, it is important that you ensure that you let them know this.

Unfortunately such temperature sensitive food is not suitable for shipping outside the UK, or to the Channel Islands, Northern Ireland or to the Scottish Highlands and offshore UK Islands.It is not possible to send perishable or temperature sensitive food to these delivery areas as delivery can take several days and we are unable to ensure that these items will be kept within a safe temperature range for this length of time. If you live in these areas and decide to purchase such goods then it is at your own risk.